FAQs
1. What are Orbi Packaging opening times?
Orbi Packaging head office is open:
- Monday - 9am – 5pm
- Tuesday - 9am- 5pm
- Wednesday - 9am- 5pm
- Thursday - 9am- 5pm
- Friday - 9am- 5pm
- Saturday – Closed
- Sunday - Closed
The office is closed over Bank Holiday and weekends; however, orders can still be placed through the site. All orders will be despatched the next working day.
2. Is it possible to order without an account?
You have the option at the point of checkout to register as an account customer or continue as a guest. Registering an account has added benefits, allowing to easily reorder and view past order details.
3. Where can I see my previous orders?
Your previous orders can be found within your account. Please log in to your account to view. You can create an account at the point of checkout, or by clicking at the top of the webpage.
4. When will I receive my order?
All orders placed by 4PM will be despatched the same day for NEXT DAY delivery. Orders received after 3pm will be despatched the next working day. Orders are despatched Monday – Friday. Any orders received over Saturday or Sunday will be despatched Monday (except Bank Holidays).
5. Can I collect my order?
Some of the items will be available for collection. Please contact our office on 0121 3088111 option 1 for more information and to see if our items are available for collection. Collection would take place from Tamworth, Staffordshire.
6. What is your minimum order quantity?
Most of our products are sold in multiples to which the stock is packed. This enables us to offer you the best possible price on these products. There are some products on our website that are sold individually. You can find all information regarding minimum order quantity in the pricing table underneath the individual product pages.
7. What do I do if I want to log a complaint?
We sincerely hope you will not be in a position to want to raise a complaint. However, if you do want to log a complaint for our team to investigate, please email customerservice@orbipackaging.com with the subject ‘Complaint’. We will aim to get back to you straight away, however please allow 24-48 hours for our team to investigate and get back to you.
8. How can I pay for my order?
We accept all major credit and debit cards through World Pay. You can also check out using your PayPal account. We also offer a credit facilities upon successful application.
9. Can I buy custom-measure, printed or designed products?
At Orbital Industries we can manufacture to your business needs. Please call 0121 308 8111 or alternatively please email sales@orbipackaging.com with your enquiry and we and help you from there.
10. How are my personal details stored?
When you register for an online account you will be asked to enter your details in order to complete your order. Here you can save delivery addresses and other information in order to save time when placing future orders. All of your information is stored in a secure database and we will never disclose any information to any third parties. Please click here to see our privacy policy.
11. What do I do if my question has not been answered here?
If your question or query has not been answered in any of the above FAQs please feel free to contact us on 0121 308 8111, email sales@orbipackaging.com or use the chat function at the bottom of your screen, and one of our friendly team members will be happy to help you further.