FAQs

The most commonly asked questions about Orbi Packaging, your account and our products are shown below. If you cannot find the answer to your question or query, please call 0121 308 8111 or please email one of our expert Sales Team members sales@orbipackaging.com. Alternatively, please feel free to use the chat button at the bottom of this page.

Orbi Packaging head office is open:

  • Monday - 9am – 5pm
  • Tuesday - 9am- 5pm
  • Wednesday - 9am- 5pm
  • Thursday - 9am- 5pm
  • Friday - 9am- 5pm
  • Saturday – Closed
  • Sunday - Closed

The office is closed over Bank Holiday and weekends; however, orders can still be placed through the site. All orders will be despatched the next working day.

Please visit the ‘contact us’ page. Here you will find email and phone numbers to get in touch. You can also contact us through the chat bot at the bottom of the screen where one of our friendly team will be on hand to help.

You have the option at the point of checkout to register as an account customer or continue as a guest. Registering an account has added benefits, allowing to easily reorder and view past order details.

You have the option at the point of checkout to register as an account customer or continue as a guest. Registering an account has added benefits, allowing to easily reorder and view past order details.

Your previous orders can be found within your account. Please log in to your account to view. You can create an account at the point of checkout, or by clicking at the top of the webpage. 

All orders placed by 4PM will be despatched the same day for NEXT DAY delivery. Orders received after 3pm will be despatched the next working day. Orders are despatched Monday – Friday. Any orders received over Saturday or Sunday will be despatched Monday (except Bank Holidays).

Some of the items will be available for collection. Please contact our office on 0121 3088111 option 1 for more information and to see if our items are available for collection. Collection would take place from Tamworth, Staffordshire.

Most of our products are sold in multiples to which the stock is packed. This enables us to offer you the best possible price on these products. There are some products on our website that are sold individually. You can find all information regarding minimum order quantity in the pricing table underneath the individual product pages.

Yes, the bigger the order, the bigger the saving! All savings and quantity breakdowns are located in the pricing table underneath the individual product pages.

We sincerely hope you will not be in a position to want to raise a complaint. However, if you do want to log a complaint for our team to investigate, please email customerservice@orbipackaging.com with the subject ‘Complaint’. We will aim to get back to you straight away, however please allow 24-48 hours for our team to investigate and get back to you.

Goods can be returned up to 14 working days starting from the day of receipt. All products are returned at your own cost, and must in their original packaging, unused and undamaged. All goods remain the responsibility of the customer until the goods have been received by Orbi Packaging. Please email returns@orbipackaging.com and one of our team members will be in touch with our returns form. Please fill in the returns form will all the appropriate information and place this within the package you are returning. We will not be able to accept your return without the returns form is filled in and placed within your parcel. We will only accept returns in full pack quantities. We cannot offer refunds on any partial pack quantities. Refunds do not cover delivery charges. Refunds will be processed 3-5 working days after receipt of goods returned.

We accept all major credit and debit cards through World Pay.  You can also check out using your PayPal account. We also offer a credit facilities upon successful application. 

We accept orders online, over the phone and via email. Please call 0121 308 8111 or alternatively please email sales@orbipackaging.com  for larger orders and one of our dedicated expert sales team members will be available to help you.

You will receive an automated e-mail with the tracking information as soon as your parcel leaves our warehouse. You will also be able to log in to your account to access the tracking reference. All parcels are sent through UPS.

At Orbital Industries we can manufacture to your business needs. Please call 0121 308 8111 or alternatively please email sales@orbipackaging.com with your enquiry and we and help you from there.

When you register for an online account you will be asked to enter your details in order to complete your order. Here you can save delivery addresses and other information in order to save time when placing future orders. All of your information is stored in a secure database and we will never disclose any information to any third parties. Please click here to see our privacy policy.

Please click here to see Orbital Industries' privacy policy.

Please click here to see Orbital Industries' terms and conditions.

If your question or query has not been answered in any of the above FAQs please feel free to contact us on 0121 308 8111, email sales@orbipackaging.com or use the chat function at the bottom of your screen, and one of our friendly team members will be happy to help you further.

All orders over £100 (excluding VAT) includes next day delivery as FREE for any delivery address within the mainland England, Wales and Scotland.

Delivery charges on all orders under £100 (excluding VAT) will be charged at £4.99 an order.

Upgrades

We can offer the below upgrades:

  • Saturday - £5.00
  • PRE 9 AM - £15.00
  • PRE 10:30 AM - £7.50
  • PRE 12:00 - £4.50
  • ISLE OF WIGHT- £4.50
  • N IRELAND - £7.99
  • EIRE (B2B) -£10.50
  • HIGHLANDS -£10.50
  • OFFSHORE -£25.00

Orbital Industries working hours are Monday-Friday 9:00 to 17:00. The cut-off for next-day delivery is 16:00. We do not offer deliveries on Bank Holidays. All deliveries are despatched Monday-Friday and if taken after 16:00 will be sent out the following working day.

Please note that on some occasion’s deliveries can be made outside of the promised dates and times due to circumstances out of our control. If your delivery is late for any reason, please get in touch with customerserivce@orbitalindustries.com and we will investigate this matter further.

Company No: 06576425 | VAT No: GB934109045 | Data Protection No:

Copyright Ⓒ 2024 Orbi Packaging